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  • This place is a solid 3 stars for me, especially in comparison to the closer location to me on Durango, in Centennial Hills. I've now travelled to this location twice for some drive-thru action and both times were very favorable. I actually had some coupon codes to use as I complained about the consistently crap-tastic service and food at the CH location, so I came here for my free food, hoping another EPL location could turn it around for me. This location certainly made me appreciate this particular chain all over again. I`m not gonna lie y'all: I love me some crazy chicken. Both times the drive thru moved quickly(this was between the hours of 11 a.m. - 1 p.m.), the drive thru employee was friendly and did not give me any grief about using the coupon codes I had, they gave me plenty of napkins, and the food came out of the window quickly. I was SO relieved when I got home to check out my pollo bowl and realized, both times, that the rice was cooked well(unlike the other location which kept giving me underdone, mushy rice), there was plenty of delicious chicken without gross chewy fat pieces(like I had been given at the other location), and the salsa was actually made well. My gripe with the location near my house is that sometimes, whoever is making the salsa, forgets to take out the jalapeno seeds and it ends up being TOO spicy. Like, whoa. I like spicy food, but the amount of spice just ruined the entire bowl on the occasions when they wouldn`t remove the seeds. Rude. So, overall, I am super happy with the two pollo bowls I've gotten here. The tortillas are fine and I usually get horchata, which is also pretty tasty here as well. It IS fast food, but if I had to choose a chain to be "bad" at, I would definitely choose this one, and in particular this location.
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