Im sure purchasing a new car is a fantastic experience, the service however...
Every time I get my car serviced here I feel rushed.(that is if they notice you, most of the time your ignored) The staff, although they are nice, do not seem to be very knowledgeable or have my best interest at hand. Its to the point where I just call other Audi dealerships to get my answers. I usually do, without having to wait for a call back because the staff is not aware of the simple or common issues or its too busy.
I had a nail in my tire (probably should have gone anywhere else for this) so I went to Audi (its was snowing) and I asked to forgo the car wash as its pointless due to weather. they charged me $80 and I waited for an hour and half!!!!!! for a nail!!!!!
the manager simply said they have "mechanics with different skills sets working." if it takes you that long to remove a nail from a tire then maybe you should consider a different position.
they always offer me the shuttle, half they time they drive me the other half they don't because I'm "too far"(takes 7 min to get to my house). some consistancy and reliability would also be nice. its gets tiring arguing "you guys drove me last time"
the one time they had to keep my car overnight for a oil consumption test (which again I called one dealership and they said I'm 100% covered, Audi Queensway had to call me back after a day to let me know I'm covered) they offered me a loaner car which isn't even really a loner because they make you pay for it....$20 for a TOYOTA!! I almost hurt myself laughing. what a joke of a dealership.
Audi Oakville is looking better and better!
***and to the "managers response" (which we all know is not really worth anything)I have never asked for a shuttle during peak hours. usually 11:30-1:00 to avoid such issues, because who has time to argue about a ride?***