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  • So this past Friday I held a birthday dinner for my mother here. I chose this place because I had quite a nice time when my company held the holiday party here. Things quickly got off to a bad start. I reserved the Pope Room 2 weeks in advance, called twice and also drove to the restaurant twice within that two weeks, yet when we arrived we were seated at two tables elsewhere. Initially I reserved for a party of 10. After learning my mother wanted her coworkers to be in attendance I called back to reserve for "up to 18." I told our server the seating mix up and she went to get a manager, who came back basically to tell me I was a liar. I tried to explain I made the reservation 2 weeks ago and I came back the day before to pay in advance (at which point the manager I then spoke with told me that wouldn't be necessary b/c unless they'd hold card info they don't do advance payment), but before I could finish she smirked & replied "No you didn't because we don't accept advance payment." This did not go over well with me, or the party she said this in front of. I told her do not cut me off and she put her hand on me. I yelled don't touch me & tried to finish what I was sayin but she cut me off AGAIN and went to get Eric (the manager I spoke with about menu options the day before). He explained that once I said our party could have reached 18 people, the option for the Pope Room automatically is removed in their system. The staff would not know I had once asked for that room. If it was not for Eric and the servers we had I'd give this place 1 star and a BBB complaint because that woman who came out arrived with nothing but conflict in mind. That was a great showcase of poor management; Eric shouldn't be there doing damage control for another manager's behavior. The servers were tipped handsomely for their awesome service & upbeat personalities, although they were quite timid after the explosion between guest and management. However, I will NEVER return to this place.
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