Not all Teavanas are created equal. No matter how nice the attendants are, if they cannot back it up with skills, the tea will fall flat. I was at Town Square early in the day and stopped by to try a sample. They were good, but I didn't feel like picking up a cup. When I got to the Fashion Show, I stopped by this location and tried again. Now this was an amazing brew. The samples were nothing alike other than the teas being used. The color, flavor complexities, and aroma were completely different. Kris makes one mean iced tea. I would trust him enough to walk in there and give a few ideas of what I am looking for and leave it in his hands.