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  • WORST experience ever! I was literally shaking when i was walking out of this restaurant.Our server alexandro has some serious problem (perhaps pertaining to particular races/ethnicities, i'm not quite sure). The whole time i was there, service was not great at all but i didnt want to ruin my night complaining as we were there celebrating a birthday. After an entire meal of horrible service, I asked for the check and a water re-fill. Our server returned 15 minutes later, and I was in the middle of a conversation when he dropped off our check (we happened to be speaking in korean at the time). As the check was being placed (very rudly) on the table, I happened to laugh at my friend's joke. Alexandro turned around and yelled at me asking what i am laughing at. I was shocked and told him that i am not laughing at him. He started yelling calling me names and pointing his fingers down at me. I was so shocked i asked what is wrong with him and instantly i just knew he was not normal. I just asked him to grab the manager for me. He then started yelling at me again saying that i dont deserve to complain about him and he went on and on. The manager finally came and she apologized to me. She didnt want to listen to what i wanted to say and she instantly just told me that she will take care of the bill for me. I told her that i do not want her to take care of my bill and i will pay for my own food since i enjoyed the food. I was not seeking compensation, but simply wanted to inform her of the server's outlandish behaivor. I told her the problem is the server and told her what happened. She just said that she's sorry and she will take care of the bill. I told her that she does not have to apologize and taking care of my bill is not what im looking for. she asked what she can do to make things better. I told her i want a genuine apology from the server himself. she said that he is very busy and he will not come apologize to me. At that moment i just paid for my food and walked out of the restaurant with the worst experience ever in my life. I have worked for the last 10 years in hospitality (on the las vegas strip), in many facets of VIP service and this was deffinately far from that!
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