I've only been here for breakfast so I'll review that.
This place is mediocre in every sense of the word. I decided to go a second time just to try a different item on the menu, sort of a second chance. I remain disappointed.
The service: bland. They are less than enthusiastic. I don't expect employees to be absolutely stoked to serve me bagels, but it's as though I'm some burden on their life. Hardly any eye contact. They're all limp, tired, and annoyed. Just a bad attitude to start off. I assume this has something to do with management to an extent. It's as if these people REALLY hate their job. (I worked in food service for six years and even though most don't plan on being in food service forever, there can still be good vibes at a restaurant, but I digress).
The food: The bagels are dry and a little tough. Egg is just what you would get at a McDonald's. I wasn't expecting anything fancy, but just a heads up. You can see them add this rubbery egg disc to your sandwich, slap a few other ingredients on (unevenly), and pop it in the warming machine. The cheese is also rubbery.
As I said before. I wasn't expecting gourmet, but this place is complete crap. Just go somewhere else.