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| - Emergency air had a special of $29.95 to check out the A/C. I will say the guy was prompt, professional, and friendly. That is where the compliments end. After the inspection, it was determined that that the Evaporator Coil and Condenser Coil both needed cleaning (acid wash).The estimate -$254...not for both, but each! You would think for over $500, it would include labor. Right? Nope, that's another $110 (1 hour). So to clean both coils on one unit, it's $618!! Then he pushed the yearly maintenance agreement for 5 years, for $1000. $618 to clean a unit is an absolute fleecing. I don't like their pricing practices and for that reason will never consider them doing any work. It's very clear to me what they are trying to do and I think it's morally wrong. Take a look at Gregg B's comment on Benjamin's post about the reason they are "expensive". It's because they are" big" with "large overhead". Ha, Ha, really? That's the explanation? The mom and pop shops vehicle purchase price must cost less because they can only buy one or two at a time. Their parts (coils, thermostats, etc) must cost less because they can order them in smaller quantities. Let's talk about overhead. Each tech has a certain overhead and revenue potential. Add more techs, yes the overhead rises, but so does the revenue!!!! So, if that ratio is out of whack then something else is wrong. There's many advantages to being large. Saying that's it's acceptable to charge much much more it appears, for the same parts and etc. because you're a large company makes no sense. Whew, thanks for that insight. Mom and Pop shops with much lower purchase power from now on!!
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