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  • Let me start out by saying I have purchased at least a dozen if not more items over the years from this IKEA store. Product wise, they last and are priced right. I love the Swedish meatballs. That being said, my last visit was so very disappointing. My husband and drove over 1 hour to get the store this past weekend to purchase a bedroom set for our home. We took our time looking through the whole store. (How can you not) We found the bed we liked and spent a lot of time at the mattresses. The sales person was friendly and helpful. We asked if they had the mattress we liked in stock and without checking the computer he said of course. (Problem begins) We proceeded to eat at the cafe. (It was dinner time by now) We made our way down stairs and proceeded to pick duvet cover, comforter filling, sheet set and a couple of accent pillows. Time came to pick out the bed. Found the rail, found the foundation, found box 1, found box 2, and then ??? yep you guessed it no mattress in stock. Ok, when will it be in and can you hold one for us. NOPE they don't hold anything but they would be in Monday. Ok. We purchased the other items we already spent the time picking out. When we got home, we decided that we would spend $100 more and get the mattress the salesman was recommending. My husband drives all the way back today and guess what. They don't have that mattress in stock either. O and by the way, the other mattress won't available apparently until Wednesday now. Two trips over 1 hour each way and no mattress for the bed and bedding we already purchased. We received NO I'm sorry, and NO solution except keep driving to store to check stock. Who has time for that. We thought maybe they could ship it to the house. Sure for $129 in shipping fees alone. Customer service is lacking! We will be taking one more trip to store but that will be to return the bed!
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