I've taken my dog here for over 7 years. First puppy school - great family experience as they encourage the entire family to attend classes + tips and training that we've used with our dog ever since.
The staff are friendly and helpful. The store is clean & well organized & stocked.
My primary connection with Petsmart is their grooming salon. I have a Labrador Retriever so she doesn't need to be clipped. But she's a very big girl with a lot of fur, so she goes in for a bath, furminator brushing, nail cutting, ear& teeth cleaning. The groomers always do a good job and I've found that every groomer, without exception, has been great.
I would highly recommend Petsmart & their grooming department.