Service was particularly bad on 5/11 when I went. I ordered water, waitress asked if I wanted lemon, I said yes but they never came even after reminding her twice. Food took a long time to come out and when it finally did, mine was dropped on the floor before it made it to the table. The waitress was kind enough to "have them make it over" (as if there were another option). Waitress also worked behind the bar so instead of coming to our table and asking if we needed anything, she just yelled it from the bar which was odd. The icing on the cake was my boss checking her credit card statement the next day and finding an additional $5 on her payment. She called and asked where it came from and a manager informed her that there was a $5 fee for using the "pay at the table" system because they charge for the software. This isn't labeled anywhere in the restaurant or on the system so the charge is basically a secret until you check your account balance. Annoying at the least, but also unprofessional. After too many bad experiences, I'm calling it quits. I won't be back.