I grew up going to the original PoPo's and looked forward to trying the north location. Boy what a disappointing experience.
1. For our three children, we ordered 3 cherry sprites. They came out in small glasses. We asked for a refill for each. Much to our surprise, when we received our bill, they charged for each drink $2.85 for a total of $17.10. The waiter didn't tell us refills were not free nor did they provide the drink in a normal soda glass. When I pointed out this to my server, he could of cared less and used the excuse that one time someone got offended when they explained the drinks didn't come with refills. He didn't offer to reduce the charge and work with us even though we had ordered 6 dinners and an app. Such a bad experience. We could have bought 3-4 bottles of grenadine for what we were charged
2. Food quality was not what we were used to. My carna Asada was extremely salty. I've never said that about any food in my life. It was 5x the salt that was needed. In addition the chips were not as fresh as we've had at the original location every time nor were they warm which is the standard. The seafood enchilada is as bland as could be
3. Service was NOT good. We asked for items and didn't receive them (salsa, water refills, hot sauce, etc..). Our table was stacked with dishes and the server or his helper did nothing about this when they came to the table.
I paid the bill, left a 15% tip and then went and told the floor manager how bad this was. They seemed frustrated with our experience but offered no way to address. But then again, I made it clear this would be my last time.
Not worth the money or the time. Sad to say