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  • It was so horrible I don't know where to start! My husband and I ordered two subs for delivery, and the delivery kid later called us complaining that our house was too hard to find, and whining about being lost (we live barely 10 minutes down the road from the Hudson Drive location). Strike one for poor customer service. The kid eventually showed up and left his car right in the middle of the road (!?) as he delivered the subs, and was once again rude and full of teenage snarkiness, complaining to us again, this time about how our house was too far outside of their delivery area, when it is in fact not (we had checked on the phone before ordering to see if we were in their delivery area and they said yes). Strike two for poor customer service. We ignored the delivery boy's attitude and went on to eating the subs. I have had Jimmy John's subs before from one of their North Canton locations, and had loved them, but this sub was very soggy and unappetizing. Very disappointing compared to the subs I've had from the other location. Strike three, for poor food quality. Three strikes and y'er out!
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