I live around the corner and it's really easy to drive thru and pick up some donuts for the crew but I never drive away completely satisfied.
Why? Because they're always lacking in some way. I order an assorted dozen. They tell me they're out of many types so they ask me if it's alright to make the dozen with less-than-popular/usual flavors. I have no choice so I say "Sure".
Another time I asked for four crullers and came away with two.
Maybe it's bad timing but I've been there at various times of the day.