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| - This is the first time that I have been back in a long time, and I must say that I'm pleasantly surprised at how much better my experience was compared to past visits. Everything had started great with both food and service but things changed and I had stepped back from visiting as much.
I used to work at the Harkin's next door and used to stop in when this place had first opened on breaks and after shifts and the lady that had worked here at opening was awesome. She was so friendly and really cared about the people that came in and the food was always great. It has always been slow to arrive to me though. That is one thing that has not changed at all. Then, she and a few of the better employees left and it all started to decline.
The newer manager was never around and all the regular cashiers were always miserable to deal with. Always seemed like I was an annoyance, because they needed to do something when I came in. They also took some things off of the menu which I was really upset about. My favorite, the Loco Moco was removed and I have yet to find somewhere that makes it just as well, or better than here. The quality of the rest of the menu took a slight down turn as well. The chicken always seem to have those strange pieces that you couldn't handle chewing after you found it, and the BBQ beef would sometimes have chunks of just fat.
The items on the menu that never changed and stayed good are the chicken katsu, short ribs, island fire chicken, and the spam musubi.
I eventually left the theater and found other places to eat and hadn't been back there in probably a solid year and a half, but I went back last night because I was really craving those short ribs.
It was great. The food that is. The service still left a little to be desired, especially with the amount of people that were in there(which was more than I ever remembered being in there before). There were two of them sitting at the round tables and one got up, took our order, then went and sat back down after she told us it'd be 6-8 minutes for the food, My immediate thought was to laugh, but I grabbed my sauces from the counter and sat down quietly. Even though it was 10-13 minutes that it took, it was a lot faster than I thought it would be and it was still warm when I got it home, even after a small detour.
All in all I will probably start coming back because that food really is quite good. The BBQ beef this time wasn't as fatty as it's been in the past, the BBQ chicken was free of strange pieces and that short rib is just so good. Everything was really flavorful and if you do try them out I recommend getting rice in place of the "veggies" because all that is, is steamed cabbage, and pouring Katsu sauce over the rice instead of soy sauce. It's got a really great flavor.
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