I would like to commend Mr. Jim Beck who took care of an ongoing issue we were having with the Spencer's Appliance's warranty company, Centurion Home Shield Service. Centurion sent someone to diagnose or repair our washer six times during three month time period. Because of these problems, I gave a 1 out of 5 star on Yelp. Although I have been very unhappy with their warranty company, when Mr. Beck became aware of the situation, he immediately called our home and authorized Spencer's Appliances to replace our washer with a new washer or put the very fair amount toward a washer of my choice. I chose one I liked for about the same price, and it is to be delivered today.
Because the issue is now resolved, my husband and I have decided to not only get the new washer, but also order the matching dryer. We chose to get the extended warranty and hope that Spencer's will reassess the policies with their warranty company so others will not have a similar experience.
Mr. Ray Ramano, a salesman at the Spencer's Appliance store location in Mesa, AZ made the transaction very easy over the phone. Dealing with a great salesperson can make a difference, as well. This is not to mean there are not excellent salespeople at other locations.