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  • 03/01/2015 I took my kids to the Streets of new York on bell and grand in surprise today for lunch. worst service of my life. was told very rudely when we walked in and were waiting to be seated that it was seat yourself. most of the empty tables were covered with messy dishes and food. we found an empty booth but it wasn't even wiped down. after sitting there 10 min the waiter, an African American man came and wiped down the table and said he would get us menus. we waited 5 min for him to come back and at that point he took our drink order of water and two children's sprites. I waited almost 15 min for those drinks and he finally took our order. I ordered a basket of fries and a 10" pepperoni pizza. not that difficult an order to fulfill. it took 20 min for our fries to get to the table and when he brought them out he accidentally put his finger in the ketchup and all he said is "well that's just freakin great!" in front of my kids. he took that ketchup and he never returned to our table. we never received a replacement ketchup and after about an hour and a half in that restaurant my kids were getting impatient and it was clear to me that he was ignoring my attempts to get his attention. another waitress walked by us several times and never acknowledged us and the young man working in the front seemed to be standing around doing nothing. I decided it wasn't worth staying there anymore and I clearly wasn't going to get a hot pizza so I went up to the front to pay for the fries and drinks. after about 5 min of the young man ignoring my attempts to get his attention I just left without paying. And before I left I counted all the tables that were still dirty from when we walked in and it was 6. 6 tables with dirty dishes and old food from prior to my arrival an hour and a half before. This was the worst dining experience I've ever had. sad to say we would have received much more courteous service if we had gone to jack in the box or McDonalds instead. I will not return to this facility. Wish I could give it negative stars.
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