I agree with others that service is super slow. My husband and infant daughter finished watching the singing Christmas bears for 20 min as well as a 6 oz bottle of milk before I could get my grande peppermint mocha. At least they got my drink and name right. They never asked for my receipt. But their slowness doesn't help when people in front of you decide what they want for a good 3 minutes when they are at the counter. Lots of seats available, but seats are squished together. Oh yeah and I don't care how cute your toy dog is, you should not be able to bring it inside the establishment.