Ive been getting my dogs groomed at love a pup for almost three years. The first two they were amazing. Very nice and always worked with my crazy schedule. However the last year I have had issues with them grooming the dogs the way I ask. I like to keep my dogs faces cut short due to problems with their eyes. I ask for the same exact cut every single time, always with different results. Several times I have had to ask them to fix this or I just take them home and trim them myself. I had an especially bad experience recently. They kept my dogs for seven hours, when it has never taken more than three. I called repeatedly to check on them because this was very uncommon and my day was scheduled around picking them up. When they finally did call I asked that if they were not able to get to my dogs right away, could they please let me know as I live very close and would just bring them by later so they wouldn't be sitting locked up in a cage. The groomer got some serious attitude with me saying that the owner had gone home sick and they were behind. I totally understand but did not deserve such a rude response.
I decided maybe this was an isolated incident and still took them back. Again they were there an unusually long amount of time and the cut was wrong. One of my dogs also developed a skin infection shortly after. I'm not blaming them for this, but the vet did say it was a yeast infection that could develop from a dog sitting around wet for too long. I'm sad to say I will be finding a new groomer.