I can't think of a single complaint. I would rather stay here again than any other fancier hotel. Here are some highlights:
Hotel shuttle for $10 if you need to be picked up.
Hotel shuttle that will drive you and pick you up anywhere within a 3 mile radius (approximate)
Excellent staff that are welcoming and hospitable
Delicious spa water in the lobby at all times
Free Drink and snacks at check in
Free wifi and wired internet
Hot cookies and milk in the evenings
Free alcohol, sodas, and appetizers for happy hour nightly
Free hot breakfast buffet with several options to satisfy all palates
Very spacious and clean rooms with great features like small fridge/freezer and microwave along with coffee maker, iron, and blow dryer.
Awesome spa grade shower jet. (very important!)
Comfortable beds
I am sure I'm forgetting something but seriously if this is how all Holiday Inn Express hotels are, I will never stay at a other chain again!