My hubby and I have 3 dogs-- We have been Banfield customers from the very beginning. Going on 9 years now! We moved out here about 2 years ago and transferred our Wellness Plans and dogs to the location here in Scottsdale.
The staff is always nothing but nice and accomodating. Even though it gets crazy with three dogs (we normally bring them all in at the same time) and one of which is a "enthusiastic" labrador retriever.
Recently, we encountered an issue with the lab that required over $600 worth of treatments. When I expressed concerns about the amount of $$$, they came up with an alternative solution... up'ing his plan to the Optimum, which included alot of the services. Also they sent the scripts to a pharmacy instead of filling them inhouse which saved us $$$ as well. All in all, we ended up spending only $300 for all the treatments.
This is very different from the Banfield in FL- where they always tried to sell you something... whether it was vitamins, chews, or whatever.
We love this Banfield and will continue taking our "circus" to them!!