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  • I was highly disappointed with this place. I'd read all these good reviews but this place was NOT like I had read. I had just drove from Dallas, TX (Relocating for work) I had a car full of stuff, my two pets, it was hot *of course* and I had smoke and oil coming from my vehicle. When I pulled it in, the mechanic wouldn't even open up the hood and see inside (which as a female makes me feel better, to have someone at least open it up and look at it first) but NO he was completely unsympathetic and just pointed for me to go inside and speak to the woman in the front. He never asked how I was, if I was ok, or anything, never even told me the name of who I should talk to. When I got inside, I waited, and waited, and waited, and waited. I was inside for almost 20 min before I finally had a mechanic walk in, when I asked if there was anyone up front who could help me he said hold on, and disappeared for another 10 minutes before coming back and saying "Yeah, she'll be back in a few minutes" Wow, sorry to inconvenience her, it was OBVIOUS customers are not a priority. FINALLY after waiting and waiting some more, with the phone inside ringing off the hook and no one answering it this woman came in. She said it would be $80 for them to just open my hood and look inside, and that they wouldn't even touch my car without charging me. Sorry, but like I said, as a female that is very shady to me and she didn't seem to care at all that I was scared, alone in a new city, with a car full of stuff and pets. The way she treated me and spoke to me after all that waiting and the mechanics lack of concern made me realize I would rather drive my OBVIOUSLY undriveable car ANYWHERE else but there. I would have rather broken down in the desert than stay at that place any longer. I ended up driving it closer to where my apartment is and the shop near here GLADLY opened my hood free of charge, just to make me feel better, they offered me water, EVERYONE acknowledged me and was kind, they all offered advice, and helped to make me feel better, plus it didn't take over 20 minutes just to talk to someone. In all, I will NEVER go back to Wolf.
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