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| - Pho Kim Long my relationship with you has been great in the past, but on my recent trip something was different, you've changed and I don't think its for the better. In the past I enjoyed super fast service and everything seemed to be running like a well oiled machine. On the night I last tasted their delicious pho the machine had thrown a gear, and was stumbling on at 76% efficiency.
I would be in the wrong to rate this restaurant on one experience, but I feel that this restaurant has been going in a bad direction for a little while now, and tonight was the culmination of its backwards inertia. Although the food in not in question as I think its still great tasting and fairly cheap for what you get. Service counts, and because its never been stellar per say (the waiters are quick but not friendly), any small change (like to speed lets say) can turn a great place, to just an ok place. One thing I noticed was the overall disconnect from the workers and front of the house management. The place wasn't that busy and we still had to put our name on a list to be seated for some reason. In the past this place would be packed to the gills and we would be seated right away, no problem. Tonight we waited to be seated for 15 minutes even when it was relatively empty. This seemed to make the workers who were standing around looking helpless and angry. At one point I could see them pointing and talking about the host, and probably not in a good way. Once we did get seated the food did take a little bit longer to come out mostly, I believe, because they were busy talking about the host.
When the food did come it was great as usual, and in all truth is actually one of Vegas's great late night eats. Now I understand you have to take a place based on what it is, and appreciate that. What is Pho Kim Long? Well it's great Pho when you're out late on a Vegas night. If you keep that in the forefront of your mind, you will enjoy it and forget about its faults. However if you are taking this eating establishment as a whole, as I am trying to right now, then its shortcomings become apparent. The truth is Vegas does have a ton of Pho restaurants some with better tasting Pho, and others with better service. In the end you can call Pho Kim Long average with room for improvement, and you would be fair in saying that. Will I go back again most defiantly, but I will go there with the understanding that "it is what it is".
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