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| - I have been with this facility for years, the doctors are good, however, when they said they the patient first, I don't agreed 100%.
When I gave them my wellness form from my health insurance to fill in and fax it to my insurance. I provide a specific instruction and 2 originals. I told them I need 1 original back and have them make sure to have the doctor sign, print the name and dated. Then let me know to collect one of the original copy. Waited for more than a week, receive no call so I went to the office expected to collect my copy. The front office give a printed a copy of the original from the computer. The form does not had the printed doctor name and is not dated. When I ask for the original form, guess what, the lady at the front office again print an in filled form from the computer. I told her I want the form that I brought in for them to fill in, she said they shredded the form once they scanned it to the computer. This is terrible, this happened to me last year so I gave specific instructions when I gave them the form, so even after I provide them with specific instruction, it's USELESS. So they don't put you, the patient first, it's the procedure or rule FIRST. Come on be really, those advertisement are JUST A SLOGAN...
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