Ready, set, disappoint.
T-Mobile, with whom I've been a loyal customer with for five years, sent me a used phone that had the previous users information on it. That is a breach of trust from the previous owner. To make matters worse, the previous owner had texted and emailed drug deals on the phone.
I ended up turning the phone over to the police so they could retrieve the illegal information off of it. What was so upsetting is that T-Mobile didn't stand behind their product. When I discussed the issue with customer service, the employee literally yelled at me on the phone.
I ended up returning the phone after the police were done with it, and canceling my service. T-Mobile actually wanted me to continue to use that phone, and are BILLING me for the service. I closed the contract, which will cost me $564 to do so.