I left one star for their policy on nail trimming. I have taken my dog several times to different groomers and have never had to have "official paperwork" proving her rabies shot. She wears her official, numbered rabies tag with the veterinarians info on it and the date they administered it. This has always been accepted by every other groomer. The "official paperwork" would state the exact same info. Or better yet, they could call the number on the tag to verify she had received it if they were truly customer service based.