I don't know what transpired that the other reviewer gave such poor reviews. As for me, I've used them for about two years now, and my mother in law also used them for property management. And we've used them for buying properties as well. I know that when the tenant has an issue, they contact me right away. Either I provide a solution or they provide a solution. If I'm slow to getting back to them, they get in touch with me again. I feel like they really have the tenant's best interest in mind. I know that sometimes when the owner of the property does not want to provide a solution, there's not much a property manager can do about it, i.e. washer broke, either repair or get a new one, ASAP. They have to get approval before they proceed. I got a washer problem and some sprinkler problem and both times they were on top of it. I know my tenants appreciate the quick response they get from both their property manager and their property owner.
They make the whole rental property management a breeze for property owner like myself. I don't have to deal with any issues. They call or email me when there's a problem, and if I don't want to deal with it, they have people they send out to deal with the issue immediately. I get the money in the bank monthly and that's all I want to have happen.