the owner is blunt tells you the truth doesn't lie to you he's from back east so he will tell you how it is witch is a good thing he will help you even if he doesn't make a sale he cares more about the customer than his pockets i rether shop where they tell me the truth than beat around the bush than lie to me. thank good for people like them my wife has been shopping there for 18 yrs and me 9 yrs and we both love going there to get are stuff fix the right way they always have the parts we needed to fix are game unit i bought a DS for my son and it was not working so i took it back with no problems and just because he upgraded us to a DS XL newer unit no extra charge because that are the type of people they are Brian A