I told these guys what my computer was doing and the program that caused the problems. They had several days to figure out the problem. When I picked up my computer they suggested getting a new computer. They said they got it to work there at the shop. I brought it home and still had the same problem. After hours of stress trying to figure out how to get my PC to work...Finally I did a restore point. It fixed the problem. They charged me $39.00 to do nothing.