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| - Ill be brief, but honest.
The deal is like this:
-Used to have owners who worked in the resturant, now you don't see the new ones
-Prices went up, number of items on AYCE went down
-Old owners used to let the sushi chefs 'try' new ideas out for you, and if you didn't eat them, so what! New chefs tried new ideas-WITHOUT ASKING ME WHAT I LIKED, i hated it, then they threw out 3 COMPLETE ROLLS due to me not liking tuna. However, at the end, 1 did not eat 3 pieces of a roll I ordered-so they tried to charge me $3 due to not eating.
-Old decor: nice, peaceful, relaxing and pleasant to have a conversation in. New decor: cluttered, dim, looks like its from an old hotel
-Even the roll names were taken from Sushi Zen and Sushi Loca!
-AYCE punch card, after 10 meals then next one is FREE. Cool, i thought. So I brought in a punch card with 9 punches on it, then my wife and I EACH had AYCE. So they punched my card for the 10th, then gave her a card with 1 punch. I said "Excuse me, hers should be free I believe, that would make 11 meals total." ...to keep this VERY short, let's just say the owner wasn't there, they couldn't tell me who the Mgr on duty was and I ended up paying for the whole thing.
Do the math you idiots, I've spent roughly $200 with you, now I bring my wife her for her birthday and you can't give me the meal for free?? Even though on the 10th time ITS FREE!?
To the new owners:
Treat people as PEOPLE, not customers. Your staff spends more time talking to themselves than me. I had to get my own refill twice.
And the fact that the ONLY white blonde girl working there TEXTS WHILE ON THE JOB and is still employed is mind blowing.
Sell the place back to the old owners, who knew my face by my 2nd visit. You however have seen my face MORE than they did and Ive brought groups of 9+ people in and you don't think of me as anything but $$.
To the folks reading this:
Go to Sushi Zen, not much further up the road, MUCH nicer employees. If you don't care about AYCE then head to Sushi Loca off of 95 and Ann, that place is an AWESOME atmosphere
Sincerely,
a FORMER customer
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