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| - Well I was very, very excited to try these wonderful CrazyShakes that I kept seeing Facebook ads for. Unfortunately on a recent trip for dessert for my birthday back on March 30th we had such a horrendous experience with service that I couldn't even bear to leave 2 stars. I waited quite a while before writing the review to let myself cool off after how mad we all were thinking I cold write a more generous review because the shakes were quite spectacular, but that is not the case, I still feel the same several weeks later!
Since it was a Friday night we expected there to be a long line. There was NO line and the restaurant seemed only about half full table wise around 8pm. There were 3 girls at the hostess stand all furiously chatting away about their personal lives. One of our party of 4 walked up and said 4 please. She replied with hold on, goes and looks at the tables I assume and comes back and grumpily says follow me, seated us in a booth directly behind the center bar where the shakes are made, dumps our menus and takes off quickly.
Our server Luis came promptly over to our table upon being seated so THAT part I give him credit for. He offered water, we accepted and promptly ordered 4 milkshakes and I myself ordered fries to have a salty snack knowing the sugar overload that was headed my way. Everything after was a nightmare......
We waited about 20 minutes. Still no Luis, still no fries. I was worried the fries would come out before the shakes. Luis was over next to the server's computers standing with several other servers chatting away. During this time of waiting a group of 4 guys who were clearly tourists and VERY loud and drunk sitting in the booth next to us managed to drunkenly flail their arms and knock one of the mason jars holding straws off their table and it smashed on the ground and the shards of glass went flying like bullets. I had open toe shoes and had pieces to shake off my foot and the guys in our group shook them off the creases in the bottom legs of their pants. I looked around and a few servers were whizzing by as it happened (clearly they could hear it), the servers talking by the computers could hear, the couple kids behind the shake bar were standing at the back and I'm sure they could hear too. Nobody even so much as GLANCED in the direction that worked there, only the couple other tables of guests in the area looked over and watched. The guys as drunk as they were even looked around bewildered. Nobody ever came over to clean up the glass or ask what happened.
So still waiting on shakes we had sipped all the water away. Suddenly some young girl came whizzing over and set our 4 shakes on the table without a word and runs off. I'm looking around at this point, still no Luis, still no fries. We ate our shakes fairly quickly (about 15 minutes) and then sat. And sat and sat. At this point I'm losing all patience. The sugar overload was killing me, I was craving both water and salt, of which I had none. We waited over HALF AN HOUR with empty shakes and glasses just staring at ceiling. Luis for the majority of this time had been standing by the computers yakking away with the other servers who all spent a half hour doing NOTHING. I finally kept turning around and still staring them down in disbelief. He must have finally gotten the clue because he comes over and in a walk by fashion without stopping moving his feet says super chipper and happy "are you guys all set anything else I can get you? Ok I'll be your cashier when your ready". Drops the check and beelines back to registers to talk. We didn't even have a chance to answer if we wanted anything else or to tell him of the problems (like my missing fries, the freaking glass in my shoes, the empty water glasses the fact that he never ONCE in an hour came back from point of taking our order in a time that spanned an hour to an hour and a half). At this point I didn't even want to tell him what was wrong because there would have been a string of expletives involved that I felt inappropriate at the time.
We paid and left a $5 tip. I have NEVER in my life even with somewhat poor service cut a tip short. I work in the industry & my spouse and I have a rule....any time we eat out (we eat out a LOT) for any of our small checks that are $20-$60 which is our usual tab we leave $20 tip. Could be a $20 IHop check, we leave $20. As we left and passed by the hostess stand near 9:30 the same girls were standing there bitching about their lives to each other still. I tried to make eye contact to say thank you but nothing. No bye, thank you for coming, nothing. Just totally involved in facebook, boyfriends and god knows what else. So unprofessional it's disgusting. I said screw it at this point and stormed off into the casino.
I have NEVER had such awful unprofessional experience in my life!! Sucks because the shakes were so fun! Management needs to do something about their staff here!!
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