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| - It wasn't the best burger, but it wasn't the worst either. The service was decent. The servers (who come into play only after you order at the counter) checked in with us and seemed pleasant for their brief appearance.
The food came out relatively fast, however, the meals in our group came out staggered with a few minute delay in-between. It also seemed like some meals spent way too much time sitting on the counter under a heat lamp. I spied my burger and fries sitting there for about 4 minutes, which is disappointing when you're hungry (and want freshly cooked food).
Overall, I was relatively pleased with Bobby's Burger Palace. The burger meat reminded me of Fat Burger, which is fine. The bun (out of the bag sesame and sort of flat) needs to be improved. I have a hard time believing Chef Flay put his stamp of approval on this style of bun. In a prize fight, the stiff competition from across the strip, Gordon Ramsay's burGR bun would easily kick butt on Bobby's flyweight bun.
The fries reminded me of In-N-Out, but were more seasoned and less crispy. The price is reasonable (for Vegas) and the location on the Strip is user-friendly (and within easy walking distance from Aria & Mandarin Oriental).
Mildly related was a towering celebrity sighting outside of BBP on the strip of Brad Garrett from Everybody Loves Raymond Fame, who gave us a quick nod as we locked eyes and he ambled off with stilted legs to his comedy club gig at MGM Grand.
Epilogue - Alexandra Niakani (PR for BBP) reached out to me via Yelp. I promptly send her an email response with my contact information to discuss my experience at BBP (which she acknowledged). 7 days later, there's no response from anyone associated with BBP Las Vegas. So, in all fairness, since your claim of taking reviews "very seriosly" didn't happen, I dropped a star from my review.
UPDATE REVISIT - December 2015
New Year's Eve we needed a quick bite to eat. I decided to give Bobby's Burger Palace a second chance. This time, the service was very good. The cashier/host, Nathaniel, hooked us up and there was a manager on the floor who was working hard to expedite meals to diners. It seemed like a completely different operation from the last time I was there (with a prbable shake-up of personnel). Finally, my burger (The "L.A." topped with avacado relish) was very tasty. So, with the changes I saw, I'll add back two stars to my original review.
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