I have a rental and Jason came out and did a deep cleaning with an "add-on" pet treatment which did not work. I felt the pet treatment was a bit expensive for the result. (Urine stains were pretty heavy throughout top floor but I have no experience dealing with pets but based on talking with carpet professionals, it appears the odds of the pet treatment were next to zero). Jason was extremely polite and friendly and Brian was willing to refund all of my money for the "pet treatment" even though I only asked for a portion of it. He was very respectful toward my feelings and for that reason, I recommend them. It is rare to work with a company willing to stand by their service.