Amazing service all around! Although I've never been to a shoe repair store before and didn't know what to expect, everything was great. I borrowed a pair of vintage leather pumps from a friend and the heel broke. I felt horrible and didn't know how to fix it or where to go. They replaced both heel bottoms and shined/cleaned them for a total of $12 (I have no idea is this is a good deal or not since I don't know how shoe repairs work but it seems like a great price for me!) They looked good as new, if not better. They did give me a 4 day waiting period but I wasn't in a rush. I would recommend this place!