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  • I am just now getting a chance to write this review but felt like the management and potential customers should read this. I am an SPG Gold member. I stay at a lot of hotels, particularly Marriott and Ritz properties but wanted to give the Westin Kierland a shot while my husband and I were in Scottsdale for Spring Training (second weekend of March). When we checked in, the woman at the reception desk looked disheveled and we could smell alcohol from across the desk, she was also unpleasant. She did not give us directions to our room... we wondered around aimlessly trying to find it (this hotel is a maze and the signs with room numbers/arrows was confusing and misleading). We asked a few maids for directions to our room and no-one could speak English to help us. I recently had my hip replaced so this was irritating and painful not having any sort of direction. We finally found our room which was just ok, nothing special. The bathroom had black hairs in the sink which was gross but also, the AC wasn't working. We called maintenance twice and nobody came, after two hours of waiting we wanted to head to the pool so we left the room with the do not disturb sign as we were not comfortable with having someone in our room without us there... not sure if anyone ever came. On the morning we left, I walked into the bathroom and there was a cockroach, pretty gross. At the pool, we decided that we needed to purchase the specialty chase lounges (35$ piece) because we couldn't find two chaise lounges at the main pool or adult pool. When we went to pay for them, the pool attendants were very rude and were gossiping about another employee. Our experiences at two different bars were not good either. The bartenders were inattentive and rude. Service was absolutely terrible everywhere we went at the Westin until we got to Deseo. I can't say enough good things about this restaurant! Definitely try it, even if you are not staying at the hotel. I would discourage anyone from wasting points or money on this hotel. My husband and I couldn't wait to check out and went to stay at another hotel nearby where we were happy.
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