I started taking my 2011 KIA Sportage SX here after a horrid experience at another KIA dealership. I was here for my 3rd Oil change and 15,000 mile service and inspection. I had an appointment. The wait for service at this dealership in my experience is really short compared to others. Thumbs up for that. When I was checked in I specifically told my service advisor 2 very important things. I told him they were very important too. I said to make sure they put Full Synthetic oil not Synthetic Blend. I also told him I want the 15,000 inspection. Advisor said he will notate this. They ended up doing exactly the opposite. They did a 10,000 mike inspection and put synthetic blend. Not very good service. After waiting almost 2 hours this was very disappointing. They didn't try to compensat.and only said sorry. I will no longer be servicing my vehicle here.