Decided to try this place during lunch today. Only about 2 tables were occupied and one person was in front of me. The patron in front of me had a really large order and the cashier helped her carry it to the door. When she came back to the register I patiently waited for her to acknowledge me. She didn't make eye contact with me. Didn't say hello. She simply walked by and started talking to the man next to her. So I asked her if I should grab a menu and take a seat. At that moment she still didn't say hello just said I can go sit at the table in the corner. I told her I was ready to order. I placed my order and the food was brought to my table very quickly. I ordered the beef pho and asked that all of the meat be made well done. For $8.25 the portion was extremely small. My usual spot is Pho Saigon 8 (PS8) but I don't go there often because of the drive. Anyway this portion was about half the size of PS8 and $2 more. There was a lot of meat and some stuff I didn't even recognize. The meat was quite fatty so I only ate about one piece. There weren't very many noodles either. Needless to say I left hungry. Also I ordered the Thai tea Boba which was $4. The tea was bland, there were only a few pieces of Boba but the Boba that was in there was some of the worst I've ever had. On top of the tea being bland the Boba tasted old and had absolutely no flavor. I had to go back up to the counter to inform the staff that I wasn't happy with the tea because no one ever came back to the table to ask if I needed anything or if my food was okay. They remade the drink without the Boba which was better but nothing spectacular.
The place is clean which I appreciated but their service is lacking on all levels. The service at PS8 isn't that much better but I get a better bang for my buck and I always leave full and satisfied. Pho Mai Mai if you want to survive, take heed to the reviews about your service. The staff needs to put a smile on their face, acknowledge and greet every customer that walks through the door, and make your staff take at least ONE trip to the tables to make sure everything is going well for your patrons. With the experience I've had I doubt this business stands the test of time. I will not be returning.
2 stars because it was clean and the broth in the pho/noodles (sans the meat) was good. 0 stars for service.