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  • I give one star to my waitress and the other star to the food. My waitress was very responsive and friendly while the food came out quickly and was very tasty. Now, with that being said I'm taking two stars away for cleanliness and one additional star for value. With regard to cleanliness, our menu had a large hair stuck to some type of greasy substance. Both the menus we were given felt like they hadn't been cleaned in some time. They were straight up nasty and should be cleaned daily and as needed. Also, the laminated drink flier on our table had a large smear of ketchup on it. The next cleanliness item my son pointed out to me was that our table had several pieces of gum affixed to the underside. Also, when we looked at the window sill that set against our table there was old food particles all along the length of the window. The table also had a greasy/grimy feel to it, I believe the table finish could be the the culprit mixed with whatever cleaning chemical they use and when they combine the two there's a sticky feel to the table. In sum, with regard to cleanliness the managers at Red Robin Independence fail to hold their staff to cleanliness standards and ensure that front of house tasks are completed on a daily basis. There's no reason these managers can't hold their employees accountable especially when staff seem to have time on their hands as they converse in the bar area (not all the staff were lounging, just a few). Instead of lounging they could be cleaning menus, tables, and the floor. My last star being taken away is for "value", I had $30 tied up in two burgers, fries, diet cokes, and a tip. The burger was better than a whopper and Big Mac (I like both); however, the fries were equal to fries at McDonald's and Burger King. Thus, I'm left paying three times as much for a slightly better product in a store that has cleanliness . Not a great value...my recommendation is to hit a fast food burger chain and skip Red Robin independence until they get the cleanliness fixed so their "atmosphere" can show value for their products, that's the only way they can improve unless they reduce prices to match their lethargy for cleanliness. Best of luck Red Robin Independence, I could tell there were some good people there...you guys just need a good leader...
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