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  • I had the opportunity to visit this location a month prior, it was mostly all male staff, and the service was efficient and the guys worked together. This time I visited the staff was mostly female. What a difference! This crew of women should never work together again. This was by far the worst visit I have ever experienced. Let's start with the environment, this is summer so it's nice to go to a place and cool off. The temperature was hot! It was not only hot to me and my guest, I heard another person complain it was too hot to sit in the middle media area and near the door. Although there was someone at the ordering area, she apparently had a problem with one of the senior staff putting her hands up after asking a question stating "I got it, I got it already!" When the order arrived part of the food was dropped followed by a prompt apology, but no one came back to clean the cream cheese that remained on the floor and our table! I had no doubt this place lacked cohesiveness when one staff put her hands up in the air complained to her coworker, "I can't take anymore of this!" and promptly walked off to the back where further audible grumbling ensued. There is no excuse for this entire episode, the environment did not settle until two other staff came that happened to be male. It makes no difference if there is an all male or female staff, as long as service is conducted with the customer in mind. I sent a survey to Einstein's and have yet to hear back from them. I hope to hear from them, but it has already been several days.
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