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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-11-10 00:00:00 (xsd:dateTime)
itemReviewed	AutoNation Buick GMC West Sahara
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Update: 11/12/16: I received a call from Dave, service manager, who apologized for the unfortunate experience I had with his department. He offered to replace the motor for the window for free if I was willing to bring my vehicle in again. I drove my vehicle back down again to the dealership and this time my experience was completely different. Dave immediately checked me in and had the repair done in an hour. He delivered on his promise. Just a shame service wasn't received like this experience the first time. I will increase the stars for the attempt to make me happy. I only hope in the future they use my experience as an example to provide great customer service on the initial visit. Thank you Dave. Think again before taking your car to the service department here. Completely incompetent people all around. I made an appointment for 11:30 to drop off my Yukon for an oil change and a new motor in the passenger door that died so the window wouldn't roll up. Additionally I asked if they could fix the side panels on the vehicle that were falling off. I was informed that they would have to coordinate with the body shop for the panels and I said no problem. I called yesterday at 4:00 pm to inquire as to the status and see how much the panel work would be. Was told they still hadn't been able to contact anyone at the body shop. I said no problem, keep the car overnight as I would prefer to not have to bring it in again for that particular fix. Was called at approximately 10:30 am today to tell me they were still waiting for an "exact" quote but was told it would be approximately 1500.00. I declined that price (as well as them trying to get me to buy 4 new tires at 650.00 because the tread on 2 tires were bit low) and was told I could come pick up my car as the oil change and window fix were done. I get to the dealer at 2pm to pick up my car. No paperwork at cashier. Have to wait on paperwork. Finally get paperwork and after I pay a lower fee then expected I ask the window was fixed correct? Jeff service rep looks at paperwork and says "yes". Then goes and asks someone to look at paperwork and comes back and says the fee I paid was for the them to diagnose the back latch that wasn't broken nor did I request to have checked because someone wrote the wrong "code". So I said, "you have had my vehicle for over 24 hrs and no one noticed the back passenger window is down and won't roll up and it hasn't been fixed?" The answer is Yes!!!!! So now I am furious and I state I want a manager and my money back. Go to manager who says sorry for mix up, they would fix immediately and give me a loner to drive for a few hours. I say okay. They then come and tell me they don't even have the motor needed to fix the window in stock or on property!!!!!!!!! So needless to say, I made sure I was refunded for the diagnosis charge they charged me for a back hatch that wasn't broken in the first place!!!!!!! So after this service shop having my vehicle for 26 hours, all that was done was an oil change that I had pre paid!!!!!!! Needless to say, not only will I not be returning to this dealership service department to get the repairs needed that I tried to get done, but I was also seriously considering trading in my 2008 Yukon Denali with 35,000 miles on it and buying a new Sierra. Not happening after this horrific experience.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Amber

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