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  • I would be hesitant to live in an Alliance property, despite my time there actually being quite good. Here's why: In 2012 I lived in one of Alliance's properties - Broadstone Vesta, in Denver, Colorado. I lived in the property with my boyfriend and we split up. We spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part ways. At the time, the property was transitioning to another management company, Thompson Michie. Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was history. Except it wasn't. Fast-forward to 2016, where I am now attempting to rent an apartment. My credit is good, my rental history is spotless - not even a month paid late. Except, the On-Site report showed that I owed Alliance over $1100 - you guessed it, the month's rent to terminate the lease. The same fee that had been paid in 2012. The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill. So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment). Except, nobody picks up the phone. Nobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) department. Awful, unprofessional customer service - if you can even call it that. My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent again. Do not do business with these people.
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