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  • My best friend and I decided to do a double date with our boyfriends who are also really good friends. We even found a groupon deal! When we walked in, I was impressed with how nice it looked. The girl, Alex, at the front was very rude and monotone. She seemed liked a classic snooty spoiled scottsdale girl. There was a deal going on 2 for $25, appetizer and two entrees. The four of us all ordered at the same time. My boyfriend and I got our appetizer what seemed like only minutes later. And it was more on the cold side. My friend did not receive her appetizer until ten minutes later when her meal arrive along side it. I did not receive my meal for another 10 minutes which was the pesto chicken pasta and a side caesar. I went to take a bite out of my caesar (mind you, it already being dark inside the theatre at this point) and was shocked to be eating dry ice berg lettuce. I pressed my button and five minutes later a guy came up and apologized and asked if I wanted to keep this salad and just bring out the dressed or an entirely new salad. I said I want a Caesar salad, I want the real deal, dressing and all. And he says :ok I'll be right back with the dressing." Nooooo. This isn't even the right lettuce, there's no parmesan and there's tomatoes in this salad. But he was long gone before I could say anything. When he came back I told him again that i want the correct salad. He gave me lip and said with attitide, "I thought i asked you that. I'll go get you a new salad." You did, and you failed to listen to a what I asked. Also, the food is very cheap quality with a high price tag. Management really needs to educate their employees on what customer service truly is.
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