Panera sucks, but this Panera really sucks.
Hair in my salad. Salad was lackluster to begin with. Co-worker told me he got a bit of plastic inside a sandwich a few days before - I don't know why I still went.
Very crowded weekday lunch (due to proximity to hospital and several office buildings, including my own) - very poor crowd management. Line was not directed, so meandered through the door instead of curving in the available space. Lots of shouting at the register from clerks and weird vibes at food pick-up spot. My order was misheard and incorrect. Tables not wiped down. Some kind of self-order station just said "Coming soon..." on all 4 of the screens, which is too bad because perhaps then orders would be accurate and there would be less shouting. Even my soda was flat and too syrup-y!
Only plus is lunch for under $10.
Also I found it very funny that they had cookies called "Gluten Conscious" - like are they gluten free or just low gluten or are they just aware of the fact that there is gluten??