Although my wife and I have a home warranty, we have reached out to Quail on 2 occasions when the delay from the warranty company was too long. In each instance, Quail has been to the house within a short time. One time they replaced the diverter in the shower/tub that was leaking badly and on the other occasion fixed the broken innards of the toilet. Both time they were on time, quick, and clean. You would have never known they were there.