Yes they're not as well staffed, yes the wait is a little longer, but it's good food at a good price. I've never had a bad piece of meat or something that didn't taste right, including the drinks. Staff is friendly, cashier smiles and says "thank you," and if you're coming here for speed you won't notice these little things that make this place 4 stars. Why not 5? Bathrooms could be a bit cleaner, sitting tables could be cleaned a bit sooner, and I think another staff member would perk this place up a bit...but I'm ok with 4 stars and continuing to pay the less than $8 for a filling meal. Will come here again, not when I'm in a hurry though.