I used to be a regular for the past 2 years since it was the only place I could get a bagel with peanut butter, however I will not be going again after my last few visits.
I don't know if the management has changed, their working hours or if they are simply cutting corners, but lately the service and the way they serve clients has gone downhill. One girl looks pissed off half of the time when serving you (she mostly does the cash), they reuse the plastic gloves after making a bagel AND using the cash. About a month ago a lady that was in line before me noticed this and told them that it wasn't right and the 2 girls behind the counter were like whatever and made her a new bagel with a new glove (but complained like crazy when the customer left). The last time I went the girl wiped her glove with a kitchen rag after using the cash and proceeded to make a bagel for the next client. Disgusting.