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  • I am usually not one to leave bad reviews but my experience with this office was so poor, I felt inclined to do so. I was looking for a new Dr. and called to make my annual Well Woman's exam with Dr. Mansfield. The receptionist informed me that before I was able to make the actual exam appointment, I needed to schedule an initial/consultation visit, and that they could schedule the exam afterwards. I agreed and came in for the initial visit. The visit was fine and the Dr. inquired if there were any medical issues going on that I specifically wanted to address. I shared a few things with her that I wanted to be sure were addressed in the next visit. She sent me away with some blood work orders and told me that we would discuss the lab work and complete the exam when I came back in. I got busy and wasn't able to make it in for the blood work or the exam, and in the meantime, received a bill in the mail for $150! My insurance covers the cost completely of any annual Well Woman's visit so I was very surprised by the expensive bill. I called the billing office to inquire. They informed me that it was coded as a sick visit but said they were confused because in the notes, it indicated I called for a Well Woman's visit. They said because I expressed "concerns" in the initial visit (which the doctor specifically inquired about), that the doctor coded it as a sick visit instead. Mind you, no exam/tests of any sort were conducted, I literally went in for the appointment because I was told I had to as part of the Well Woman's exam process. Long story short, I ended up having to call a total of 5 times (no exaggeration) to follow up and see if the doctor would re-code the bill accurately. The first 4 calls to the billing office, I was told they would talk to the Dr. and get back to me, which never happened. Ultimately, the Dr. refused to re-code the bill because no exam occurred (which, if you're picking up what I'm putting down, literally could not have occurred under their current policy of initial visit before exam). On top of that, after finally receiving that answer and agreeing to pay the sick visit cost, they told me they had sent it to collections!!! (which was also ultimately incorrect). Either way, I feel like this office scams you for your money and the communication was horrible. Beware!
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