Deborah L., You are right. Bulk Apothecary deletes all bad comments on their website. So all reviews on their site are 4 to 5 stars.
My last order was in a wet box and the bag of the oil in the box was broken. Box and Oil was dirty. :(
Bulk Apothecary said it was the carrier issue, not them.
Other orders were fine, so I give 3 stars.