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  • My first experience at Hello Bistro was not good. I was feeling like an indulgent meal today so thought I'd give them a second chance. My first trip I went with the salad. I love the idea of all the options, but the chaos surrounding the process, from what to do, the order that customers make their salads, and the lack of awareness of options was overwhelming. It was so crowded that the whole ordeal took some time. It's Oakland--lunch time is crazy. I get it. My trip today, however, I went with a basic burger and fries. Thinking I would skip over the crazy salad process, I waited in the line (that was to the door) and patiently took a spot to wait for food. Five minutes. Ten minutes. Twenty minutes. Over 30 minutes we waited for our orders. The restaurant was practically cleared out, everyone who ordered around us had come and gone, and we still had not received our food. A burger and fries should be basic, and the fastest thing they put out. Unfortunately, the one guy in the grill was so slow he was almost moving backwards, and the girl handing out the orders simply told us "it's coming up shortly". I wish I could say that it was a one time crazy day, but it appears Hello has some staffing and efficiency issues. And while I love the Boylan soda they offer, I'm not willing to lose my entire lunch break waiting for an order to come up. Oh, and when I finally received the long-awaited burger, it was put together so haphazardly I had to remake it as the ingredients were outside the actual burger. I won't be back until they get their act together or can at least put together a simple burger and fries properly.
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