I've only used them once, but I went there after another nail salon, did a horrendous job on my nails. I was desperate and needed a fix before I left on my trip out of town. I went in and not only did they fix my nails without having me do a whole new set, they also gave me a discount. I'm sure the discount was to encourage me to come see them again, but the initial mistake was not their fault and I appreciate that they understood what a waste of money it was to have to re-do my nails within 24 hours. I can't wait to go back. I think they may become my new nail place in Henderson! I also got a pedicure while I was there (why not!) and it was really great and not rushed at all, as I sometimes feel when I'm getting a pedicure.