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  • Took my auto there for four new tires. We had made an appointment, and still they were 1/2 hour late getting the car into the bay. They replaced the tire pressure monitoring system (TPMS) on each wheel as well. On our way home, the TPMS light came on on the dashboard. Once we arrived home we called them and reported the problem. They said to bring it back and they would take care of it. Just for grins I checked the tire pressure on all four new tires - each one had a different pressure and all were wrong. When we drove the car back to repair the TPMS problem, we were told to come back in 30, no, 45 minutes and it would be done, as well as adjusting the tire pressure appropriately. We came back in an hour and they had not even touched the car. Of course they apologized profusely, but still, a truly incompetent mistake. The tire sale came with free realignments for three months, so my wife took the car back in the other day for her final alignment. During that process they managed to screw up something and the Traction Control System light came on and it took them 3 hours, yes, 3 hours to figure out what was wrong and "fix" it. The light is now out, but I don't know if they actually fixed the problem or just found out a way to turn the light off permanently, which can be a major safety concern. It is rare that one runs into an establishment that seems too exude incompetence to the degree this one does. Think twice about taking your vehicle here. At least they always acknowledged their mistakes without argument, but what a lot of mistakes!
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